Fraud FAQs
Fraud FAQs
- Where can I buy authentic Echo-Leaf products?
You can purchase genuine products (worldwide) from our official website Echo-Leaf (echo-leaf.com). The above is the only official website for genuine Echo-Leaf products.
- How can I report a potentially fraudulent website to Echo-Leaf?
We take fraudulent websites very seriously and are committed to protecting our customers. If you encounter a suspicious website, please report it immediately by contacting:
support@echo-leaf.com (for US and global customers)
Our team will promptly investigate and take appropriate action to safeguard our customers.
- Oh no! I think I've been scammed by a fraudulent website impersonating Echo-Leaf. What can I do?
If you have already made a purchase from a fraudulent website, we recommend taking the following steps to recover your funds:
Contact your bank or credit card company and request a chargeback for the transaction.
Provide evidence that you did not receive the product or service you paid for. If you paid using PayPal, file a dispute through their resolution center.
Report the fraudulent website to us immediately.
- How can I protect myself from future scams?
You should always triple-check the sites you shop on by looking for credentials like contact information, customer service details, press links, and an "About Us" page.
With us, the easiest way to triple-check is to confirm that you’re on our official website before you click “pay now” at checkout.
It's a crazy world out there! Please use your best judgment.